Click on questions below for answers to common questions
How do I make a booking?
Check the website for availability and complete the enquiry form and we will get back to you to confirm availability. Once you are ready to book the accommodation then you will be sent a booking form. The accommodation is only secured once you have paid the deposit of 25%. On receipt of the signed booking form and deposit, we will send confirmation of your reservation. Accommodation is reserved only for the use of persons named on the booking form so please check all documents carefully, and notify us immediately if any detail is not correct. Full payment for the accommodation is due 10 weeks prior to the holiday start date. You will also be asked to send a refundable security deposit to cover any breakages or damages. Please note that there are different payment and cancellation terms for the Canada property. Please enquire for more details
What and when do I have to pay?
A deposit of 25% of the rental is required. If you book within 10 weeks of arrival the full amount is due at the time of booking. The balance of rental is due 10 weeks prior to arrival. If all payments due are not paid in full and on time, the owner reserves the right to treat the reservation as cancelled by you. Please note that there are different payment and cancellation terms for the Canada property. Please enquire for more details
Why am I being asked for a security deposit?
We ask for security deposit with every booking as this is the simplest way to cover unexpected costs that they may incur as a result of your stay. If you lose keys, or if you accidentally break a lamp or garden chair, the easy solution is for the owner to use the security deposit to cover this expense and refund the rest of the security deposit to you as appropriate. Details of the security deposit (payment, conditions and refund) are laid out in the booking contract.
Can I cancel my holiday booking?
If for any reason you need to cancel your holiday, please let us know as soon as possible. Cancellation up to 12 weeks prior to the start date of the holiday will incur loss of deposit only. Between 12 weeks and 8 weeks prior, 50% of the full payment is due, and less than 8 weeks prior 100% of the full payment is due. Please note that there are different payment and cancellation terms for the Canada property. Please enquire for more details
When can I check in and out of the property?
We can be flexible on check in/out times depending on other bookings in the unit. Please provide flight details and we will confirm check in/out times with you.
I've got some questions about the property?
Fill in the contact form on the enquiries page. Give your email address and a phone number if possible so we can get back to you promptly.
Is my booking protected by ABTA or ATOL?
You should be aware that you are not automatically protected against loss of expenditure when booking flights and accommodation independently should, for example, your airline go out of business or your accommodation not meet your requirements. ABTA represents travel agents and tour operators only. As fg-properties is a group of independents and not an agent engaged in the holiday transaction, it is not a member of any travel organisations and therefore offers no protection against the holiday home booking you make. Our best advice is to check the small print of your travel insurance policy or find an insurance provider that will cover you against such occurrences. Furthermore, ensure you request a booking contract relating to your holiday home rental so you are aware of your rights and those of the person advertising the property.
I'm about to go on holiday, where do I get keys and directions from?
We will provide you with the name of a local contact who will be able to provide you with the keys and any other information that you require prior to and during your stay. They will be available on a local phone number should you have any problems or emergencies. We will provide you with a full information booklet prior to your stay with hopefully all the information you require to make your holiday enjoyable.
There is a problem with our accommodation - who do I contact?
Please contact the local representative immediately. If you cannot get hold of them, then please call the emergency contact number provided on booking. Please advise us of any problems as soon as possible.
How can I give feedback about a property?
We appreciate all feedback, whether positive or negative, so please contact us through the enquiries page of the website. If you would prefer to speak to someone about any issues, then please state this in your email and we will get someone to contact you to discuss as soon as possible.